Thank you for shopping at Super Gadget! This policy explains how and when your order will reach you.
1. Delivery Time
We deliver all orders within 5–7 business days from the date the order is placed.
- Business days are Monday to Saturday, excluding public holidays.
- Orders placed after [6 PM] or on Sundays and public holidays are processed the next business day.
- Deliveries to remote areas, hilly regions, or the North-East may take a few extra days.
2. Order Processing
Orders are packed and handed to our courier partner within [1–2] business days. Once your order ships, you’ll receive a confirmation by email, SMS, or WhatsApp with your tracking details.
3. Shipping Charges
- Free shipping on orders above ₹499
- A flat shipping fee of ₹50 applies to orders below ₹499
- Cash on Delivery (COD): An additional COD fee of ₹50 may apply
Any shipping charges are shown at checkout before you pay.
4. Delivery Areas
We ship across India to all pin codes serviced by our courier partners. You can check whether your pin code is serviceable at checkout. We do not currently ship outside India.
5. Tracking Your Order
Once your order ships, you’ll get a tracking link. You can also track your order anytime at [Track Order page link] or by contacting us with your order number.
6. Delays
We always aim to deliver within 5–7 business days. Occasionally, delays can happen because of events outside our control, such as:
- Bad weather or natural disasters
- Courier delays or festive-season rush
- Strikes, lockdowns, or local restrictions
- An incorrect or incomplete address
If your order is delayed beyond the estimated time, please contact us and we’ll follow up with the courier right away.
7. Incorrect Address and Failed Delivery
Please make sure your shipping address and phone number are correct at checkout. If a delivery fails because the address was wrong, nobody was available, or the parcel was refused, the order may be returned to us. We can reship it, but additional shipping charges may apply. For refused COD orders, we may restrict COD on future orders.
8. Damaged or Missing Items
If your package arrives damaged, opened, or with items missing:
- Please record an unboxing video when you open the parcel. This helps us resolve claims quickly.
- Contact us within [48 hours] of delivery with your order number, photos, and the video.
We’ll arrange a replacement or refund as per our [Return & Refund Policy].
9. Contact Us
For any shipping questions, reach out to us:
Email: contact@supergadget.in
Hours: [Mon–Sat, 10 AM – 6 PM]